At V’Etta Creations, we are committed to protecting your privacy and ensuring a clear understanding of our services, terms, and expectations. This Privacy Policy and Terms of Service outlines how we collect, use, and protect your personal information, as well as the terms governing our relationship with clients. By engaging with our services, you agree to the terms outlined below.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services. The types of information we collect include:
a. Personal Information
- Name, email address, phone number, and mailing address.
- Event details, preferences, and requirements.
- Payment information (processed securely through third-party payment processors).
- Travel-related information (e.g., passport details, travel preferences) when necessary for event planning.
b. Non-Personal Information
- Browser type, device information, and IP address.
- Website usage data, such as pages visited, time spent on the site, and referral sources (via cookies and analytics tools).
2. How We Use Your Information
We use the information collected for the following purposes:
- To plan, organize, and execute your events, including destination weddings and luxury experiences.
- To communicate with you regarding inquiries, bookings, and updates.
- To personalize your experience and tailor our services to your preferences.
- To process payments and manage contracts.
- To improve our website, services, and marketing efforts.
- To comply with legal obligations and protect against fraud or unauthorized activities.
3. Client Communication and Managing Expectations
a. Clear Communication is Essential
To ensure the success of your event, it is critical that clients maintain open and timely communication with V’Etta Creations. We rely on your input, preferences, and feedback to deliver the best possible experience. Failure to provide necessary information or respond to inquiries in a timely manner may impact the quality of services provided.
b. Realistic Expectations
While we strive to deliver extraordinary experiences, it is important to note that every event is unique and subject to factors beyond our control, such as weather, vendor availability, and travel restrictions. Clients are encouraged to communicate their expectations clearly, but we cannot guarantee outcomes that are unrealistic or outside the scope of the agreed-upon services.
4. Financial Terms and Budgeting
a. Customized Packages
Each event is unique, and our services are tailored to meet the specific needs, preferences, and budgets of our clients. Pricing will vary based on the scope of the event, location, and services required. Clients will receive a detailed proposal outlining the agreed-upon services and associated costs.
b. Payments and Refunds
- A non-refundable deposit is required to secure our services. The deposit amount will be outlined in your contract.
- Payment schedules and deadlines will be clearly communicated in your agreement. Failure to meet payment deadlines may result in delays or cancellation of services.
- Refunds, if applicable, will be handled on a case-by-case basis and are subject to the terms outlined in your contract.
c. Additional Costs
Clients are responsible for any additional costs incurred during the planning or execution of the event, including but not limited to travel expenses, vendor fees, and unforeseen changes to the event scope.
5. Dispute Resolution
a. Internal Resolution First
In the event of a dispute, clients agree to first attempt to resolve the matter directly with V’Etta Creations through open communication and negotiation. We are committed to working collaboratively to address any concerns.
b. Mutual Arbitration
If a resolution cannot be reached through direct communication, both parties agree to submit the dispute to binding arbitration. Arbitration will be conducted by a neutral third-party arbitrator mutually agreed upon by both parties. The arbitration process will take place in the jurisdiction where V’Etta Creations is headquartered, and both parties will share the cost of arbitration equally.
c. Avoiding Legal Lawsuits
By engaging with our services, clients agree to waive their right to file a lawsuit against V’Etta Creations, except in cases where arbitration fails to resolve the dispute. This clause is intended to minimize legal costs and ensure a fair and efficient resolution process.
6. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers to deliver our services effectively. These include:
- Travel Agencies and Partners: To arrange travel, accommodations, and event logistics.
- Vendors and Suppliers: To coordinate event-related services such as catering, venues, and entertainment.
- Payment Processors: To securely process payments.
- Legal Authorities: When required by law or to protect our rights and interests.
All third-party partners are required to adhere to strict confidentiality and data protection standards.
7. Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:
- Secure servers and encryption protocols.
- Regular monitoring and updates to our systems.
- Restricted access to personal data by authorized personnel only.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and Portability: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
- Objection: Object to the processing of your data for specific purposes, such as marketing.
- Data Restriction: Request a restriction on the processing of your data in certain circumstances.
To exercise your rights, please contact us at [Insert Contact Email].
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
11. Updates to This Privacy Policy
We may update this Privacy Policy and Terms of Service from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or Terms of Service, please contact us at:
V’Etta Creations
Email: info@vettacreations.com
Phone: 713-384-9805
Website: vettacreations.com
By engaging with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms of Service.
